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How does KPO work ?

KPO or Knowledge Processing Outsourcing is the process of outsourcing knowledge, information, or judgment related services in numerous businesses especially for employees living in a different country. The characteristics of the employees hired by KPO firms include superb analytical and communication skills. The perfect employee is college degree holder, well trained and possesses a excellent computer skills and English proficiency.

The target places of KPO firms are countries with massive numbers of people who will work for less the amount rates than their developing counties counterparts. Most of the KPO services come from India but the numbers of KPO firms is rapidly growing as well in the Philippines. In the future, countries like China, Russia, Israel, Czech Republic and Ireland are expected to offer KPO services associated businesses.

Outsourcing trend advocates claim that this has a huge potential when it comes to information Technology and ITES sectors. These advocates believe that KPO firms have great potential to conduct a wide range of intellectual research such as, banking, clinical, pharmaceutical, sales, legal and marketing. Other businesses that will definitely benefit from KPO firms are those in need a range of animators, designers, database developers, content developers and writers.

One of the main advantages of KPO firms for businesses is saving considerable amount of money and time by outsourcing non-core business activities. Business can also obtain operational efficiencies for they can attend to the main growth areas of the industry rather than wasting work force and time on research and development. Those who are against outsourcing claim that there will be a huge loss for workers in the United States and that companies that use KPO firms may risk the confidentiality and security of data and customer information.

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2 Responses to “How does KPO work ?”

  1. Mark Scheidel said :

    KPO is not just a cost saving avenue, but is also an integral variable in strategic business decisions. Setting up a ‘Knowledge Center of Excellence’ enables a company to emerge as a knowledge competitor. Read this Whitepaper to know more:

  2. alex said :

    This article is quite learnable


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